Step-by-step help for smartphones, computers, passwords, apps, Wi-Fi, online safety, and the small tech questions that should not feel so complicated.
Security alerts and family support guides have their own pages. This section is for how-to guides and evergreen tech help.
Try a topic, device, app, or problem you want help with.
A frightening red warning can make it look like your phone is disabled until you tap a button and call support. Here is how scammers use that trick, remote access apps, and gift cards to steal money.
If your email, Facebook, bank, or shopping account gets hacked, it is easy to panic. Start here: secure the account, remove the intruder, protect your money, and warn your contacts.
A six-digit passcode can be hard to remember as we get older. Here's how to switch to a simpler four-digit code — and why it's still secure enough for most people.
Firefox's free built-in VPN can help protect your privacy online — especially on public Wi-Fi. Here's what it does, how to turn it on, and whether you need it.
A free website called HaveIBeenPwned.com lets you check if your email address was exposed in a data breach — and alerts you if it happens again.
Apps on your phone ask for permission to use your camera, location, and contacts. Here's what each permission means and how to decide.
Coffee shops and airports offer free Wi-Fi, but it comes with risks. Here's what to do — and what to avoid.
A password manager remembers all your passwords so you only have to remember one. Here's what it is and how to get started.
What is two-factor authentication and why do you need it? A clear explanation and setup guide for seniors.
How to recognize fake emails that try to steal your passwords or personal information.
How to recognize and hang up on scam phone calls impersonating the IRS, Medicare, and tech support.
Identify scam texts — fake package notices, bank alerts, and prize messages — before you tap.
How to share photos with your family from your iPhone or Android in just a few easy steps.
Those fun Facebook quizzes and quiz games are secretly stealing your security answers and passwords.
How to create strong passwords that are hard for hackers to guess but easy for you to remember.
Windows or Mac — which computer is right for you? A plain-English comparison including the new $599 MacBook Neo.
Fix a slow internet connection at home with these easy troubleshooting steps. No tech experience required.
How to make text bigger on your iPhone, Android, Windows PC, or Mac — step-by-step instructions.
How to video call friends and family using FaceTime, Zoom, or WhatsApp — a clear guide for seniors.
Our mission: friendly, patient technology guidance for seniors and the families caring for them.
Seven simple tips to make your phone battery last all day — easy steps for iPhone and Android users.
Try a shorter search, or check the Alerts and For Families pages for related topics.